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TEA AVENUE™ STORE POLICIES (rev. 2/28/2007)

We are always available to answer questions and receive comments. We are here for you!

Contact us if you have any questions about our tea and teaware products, policies, or for any feedback or comments. Contact us at Tea Avenue by email or phone.

Phone: 916-560-0040 (between 8:00 a.m. and 6:00 p.m. PST)

Email: Info@teavenue.com ________________________________________________________________________

Payment Options

Privacy and Security

Sales Tax

Returns and Exchanges

Shipping Methods and Options

Terms and Conditions

Copyright

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PAYMENT OPTIONS

Online purchases from Tea Avenue™ must be made using a credit card. We accept Paypal, Visa, MasterCard, Discover and American Express. If you prefer to place your order by phone, please give our office a call at 916-560-0040 and we will be happy to assist you.

Safety

Entering your credit card information at Tea Avenue™ online is safe. We have taken all necessary steps to ensure your payment information is processed with accuracy and confidentiality.

Store Name

Your purchase will appear as "TEA AVENUE" on your credit card statement.

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PRIVACY AND SECURITY

Our Commitment To Your Privacy

At Tea Avenue we are committed to protecting your privacy. We treat our customers as we would like and expect to be treated. We use the information you provide during online purchasing to process your online orders only. We do not sell, trade or rent your personal information to anyone. We collect no other personal information about you other than what you provide during the checkout process.

During your visit to our website, we may ask you if you wish to be on our mailing list. Providing your e-mail address enables us to send you, via e-mail, notices about our store specials, such as tea of the month and newest additions. If at any time you wish to be removed from our mailing list, simply e-mail your request to Info@teavenue.com or give our office a call at 916-560-0040.

Telephone numbers are only used to contact the customer if there is a problem processing an order or delivering a shipment.

If your order is a gift, your gift recipient’s information is not used for any other purpose than shipping.

Personal Information Collected

In order to process your online order, we require your name, e-mail address, credit card number, expiration date, the name and billing address of your credit card, shipping address if different than your credit card billing address, and a contact phone number. This allows us to process your order and to notify you of your order status.

Protecting Your Personal Information

When you provide us your personal information to process your online order, we receive this information using a secure Internet server employing the industry standard secure transmission protocol known as SSL (Secure Socket Layer). SSL encrypts all personal information you send us, ensuring that this information is sent to us in a private and secure manner. Once received, all of your personal information is protected against unauthorized access.

If you call Tea Avenue office @ 916-560-0040 to place an order over the phone, Tea Avenue representative will ask you to provide your credit card information only once you are ready to complete your order.

We will never contact you by phone or email to ask for your credit card information. If you receive a phone call or email requesting such information - DO NOT PROVIDE ANY PERSONAL OR FINANCIAL INFORMATION. Instead, contact us by phone or email mentioned above and let us know that you have been contacted.

Tea Avenue representative may contact you by phone or email to confirm the details of your order if necessary, but never to obtain your financial information.

Consent

By using our website, you consent to the collection and use of your personal information by Tea Avenue. If we change our Privacy Policy, we will post the changes to this page so that you are always aware of the information we collect and how we use it.

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SALES TAX:

Tea is not a taxable item, therefore, no sales tax will be charged for tea items. However, sales tax will be charged to any tea accessories (i.e. tea pots, infusers, tea filters) you purchase. Sales tax will be charged where Tea Avenue Company is required by law to charge tax. We will charge the applicable City, County and State sales tax in the state of CALIFORNIA.

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RETURNS, EXCHANGES and CANCELLATION

At Tea Avenue™, we are confident that you will be satisfied with the teas you purchase, as we offer only the highest quality tea. However, if you are not satisfied with the tea you order from Tea Avenue, we request that the unused portion be returned to us within 30 days of purchase. We will gladly exchange for another tea or issue Tea Avenue store credit, equal to the price of merchandise only. Store credit can be used for future purchases. Unfortunately, we do not cover the cost of shipping the unwanted tea back to Tea Avenue or the cost of shipping the replacement tea to you.

PLEASE NOTE:

* Teaware and tea accessories (including all teapots) are excluded and cannot be returned or exchanged.

* If you return your product for any reason other than damage or company error, we will gladly assist you with an exchange or "store credit" for these items LESS a 35% disposal fee. No refund will be made for shipping charges.

When do disposal fees apply?

A disposal fee of 35% applies to shipments that have been opened, tried, and returned due to customer's dislike of the product. Since the product is no longer usable for resale, the fee covers a small percentage of the company's loss. We advise trying sample sizes before buying large quantities of any tea.

When do restocking fees apply?

A restocking fee of 35% applies to packages returned to Tea Avenue because an incorrect address was provided. The fee is assessed to cover the shipping charges we accrue when UPS returns your order to Tea Avenue.

We will gladly assist you in facilitating an exchange or issuing Tea Avenue store credit. Please email us at Info@teavenue.com or contact us at 916-560-0040.

You may cancel your order before the item ships. Once the package is in transit, you may not cancel the order. You must call Tea Avenue office at 916-560-0040 to cancel your order.

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SHIPPING METHODS AND OPTIONS

SPECIAL SHIPPING RATES:

Sacramento area in California: $4.60 flat rate (via USPS)

Sacramento area in California: FREE SHIPPING for orders $35 and over (via USPS)

Continental USA (48 states): $6.95 flat rate (via USPS)

Continental USA (48 states): FREE SHIPPING for orders $75 and over (via USPS)

WE OFFER THE FOLLOWING SHIPPING OPTIONS:

1) USPS (United States Postal Services) – (2-6 business days in the Continental USA): $6.95 flat rate; FREE SHIPPING for orders $75 and over

2) UPS Standard Ground

UPS Standard Ground (to all 50 States of USA and Puerto Rico): Based on weight and destination, shipping cost will be calculated upon check-out.

UPS 2nd Day Air (to all 50 States and Puerto Rico): Based on weight and destination, shipping cost will be calculated upon check-out.

Orders shipped via UPS 2nd Day Air must be placed by 12 NOON PST in order to be shipped the same day. UPS does not deliver on Saturdays or Sundays.

Please allow 1-2 business days for Tea Avenue to process your order and up to 7 business days for overall delivery time when shipping UPS Standard Ground.

Time in Transit

UPS Standard Ground delivery times are 1 to 7 business days, depending on your location. UPS Ground Service delivers Monday to Friday.

International Orders

International shipping costs vary. Please contact us at 916-560-0040 or e-mail us at Info@teavenue.com to make arrangements for International Orders.

Multiple Shipping Addresses

You may ship items to separate mailing addresses ONLY by placing separate orders for each destination.

Shipping to P.O. Box or APO, FOP Address

Tea Avenue cannot ship to P.O. Boxes, APO or FPO addresses via UPS, due to UPS limitations. Please be sure to enter a complete shipping address for all online orders where the item description indicates shipment via UPS.

However, if you wish your order to be shipped to a P.O. Box, Tea Avenue can ship to a P.O. Box via USPS (United States Postal Services). If you have any questions regarding shipping to P.O. Box or any other matter, please contact us at 916-560-0040 or e-mail us at Info@teavenue.com

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TERMS OF PURCHASE

The terms and conditions set forth in these terms of purchase constitute the entire agreement between Tea Avenue and you (the "Buyer") concerning product purchase through the Website (www.teavenue.com)

1. Offer and Acceptance

By ordering a product on the Website, Buyer shall be considered to have made an offer to buy the specified product from Tea Avenue pursuant to this Agreement. The acceptance and fulfillment by Tea Avenue of any order placed on the Website is subject to Buyer's acceptance of all of the terms of this Agreement.

2. Prices, Availability and Taxes

Product prices and product availability on the Website are subject to change at any time without notice. Buyer shall be responsible for any tax or other governmental charge due to the sale, use or delivery of the product. All applicable taxes and charges will be added to the purchase price.

3. Payment

Online purchases from Tea Avenue™ must be made using a credit card only. We accept Visa, MasterCard, Discover and American Express. If Buyer fails to pay for any products, Tea Avenue shall have the right, in addition to other remedies, to suspend or cancel further deliveries, and to proceed in any court of proper jurisdiction against Buyer for all amounts due to Tea Avenue, including, but not limited to, attorney fees, costs and interest.

4. Shipping and Risk of Loss

Tea Avenue will ship products to the address provided by the Buyer using the shipping method selected by Buyer on the Website. Buyer shall be responsible for all shipping charges. Tea Avenue shall in no event be liable for any losses or damages caused by delay or non-delivery of products. Tea Avenue has no oversight or control of the product while the package is in transit or at the point of delivery. In no event shall Tea Avenue be obligated to replace any products not delivered to Buyer due to any such cause or circumstance.

5. Returns, Changes and Cancellation

See Returns, Exchanges and Cancellation Policy.

6. Warranty

Tea Avenue does not give warranty for the products purchased on the Website. Buyer assumes all risks and liabilities arising out of possession and use of the products.

7. Buyer's Representations

Buyer represents that he/she has the power and authority to enter into this Agreement and to perform the obligations under this Agreement. Buyer represents that he/she has provided accurate information to Tea Avenue in purchasing products through the Website and that his/her offer to purchase products complies with all applicable laws. Buyer acknowledges and agrees that he/she is solely responsible for compliance with all applicable laws and regulations concerning Buyer's purchase, possession and use of the products. Buyer also represents that he/she is familiar with the characteristics of the products, and will comply with all laws, regulations, and standards applicable to the possession, handling, processing or use of the products.

8. Indemnification

Buyer shall defend, indemnify and hold Tea Avenue and its suppliers harmless from and against all claims, liabilities, costs and expenses (including, but not limited to, those related to injury or to death of Buyer or other persons) connected with the possession, handling, or use of the products by Buyer. Tea Avenue may participate in the defense of any such claim for the further protection of its own interests.

9. Limitation of Claims

Without limiting the scope of any other terms and conditions herein, any and all claims related to products sold to Buyer through the Website shall be made within thirty (30) days of purchase. Buyer must give Tea Avenue written notice of any of such claim. Buyer's failure to give Tea Avenue written notice of any claim within the applicable time period shall constitute an absolute and unconditional waiver of such claim.

10. Limitation of Liability

Without limiting the scope of any other terms and conditions herein, no claim of any kind, related to products delivered or to non-delivery of products, shall be greater in amount than the purchase price of the products in respect of which damages are claimed. In no event shall Tea Avenue be liable for any indirect, incidental or consequential damages.

11. General

No waiver by either party of any breach of any terms or conditions contained herein shall be construed as a waiver of any succeeding breach of the same or any other terms or condition herein. Nothing contained herein shall limit the remedies of Tea Avenue in the event of Buyer's breach of this Agreement.

All notices related to this Agreement shall be in writing. The parties expressly agree that electronic communications shall be considered "writings" for all purposes under applicable law. If notice is not sent by electronic communications, notices shall be considered given when delivered to or deposited in the US mail.

If any terms and conditions herein are held to be invalid or unenforceable, such holding shall not affect the validity or enforceability of any other term or condition herein.

These Terms and Conditions shall be governed by and construed under the laws of the State of California, United States of America, without regard to conflict of laws principles. Any legal action with respect to any transaction subject to this Agreement must be commenced within one year after the cause of action has arisen. Any actions arising out of products purchased through the Website shall be commenced in the state or federal courts of California. Buyer agrees to submit to the jurisdiction of these courts and waives any claim that venue is improper for any reason in these courts.

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COPYRIGHT

Please read this Copyright Notice carefully before using this site. By using this site, you signify your consent to the terms of this Copyright Notice. If you do not agree to the Terms, please exit the site.

Terms

1. You should assume that everything you see and read on this site is protected by copyright, design right and/or other property rights unless otherwise stated and may only be used in accordance with these Terms.

2. The trademarks, logos, designs, images, illustrations, graphics and text displayed on this site are the property of Tea Avenue L.L.C. Any unauthorized use of the images, illustrations, graphics, and text on this site may violate copyright laws, trademark laws and/or other regulations and statutes.

3. You may print selected portions of the content of the site provided that you only use these copies for your own personal, non-commercial use. Do not copy or post the content on any network computer or broadcast the content in the media. Do not modify or alter the content in any way. Tea Avenue L.L.C. reserves complete title and full intellectual property rights in any content you download from this site. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the content without obtaining written permission from Tea Avenue L.L.C.

4. These Terms shall be governed by and construed under the laws of the State of California, United States of America. Any legal action with respect to any transaction subject to these Terms must be commenced within one year after the cause of action has arisen. Any actions arising out of products purchased through the Website shall be commenced in the state or federal courts of California. Buyer agrees to submit to the jurisdiction of these courts and waives any claim that venue is improper for any reason in these courts.

Tea Avenue™, L.L.C.

Tel: 916-560-0040

Email: Info@teavenue.com